Clear Answers for Busy Teams
Digibility FAQs
in Plain English
Setup, trial, pricing, features, and security, explained in minutes.
1. Migrate from Buffer/Hootsuite/Zoho Social?
Yes—brand kits, pillars, cadence.
2. How do I add brand rules?
Upload logo/colors/voice notes or link a brand guide.
3. 1:1 onboarding available?
Yes—trial and Growth/Scale.
4. Time to first post?
Connect and approve → within 24 hours.
1. Why join the wishlist?
Invites in waves, private pricing, 24-month price-lock, early-access perks.
2. How are invites prioritized?
Readiness (profiles), fit (team/needs), start timeline.
3. What’s in the 14-day trial?
2 profiles, 12 AI posts, 30-day calendar, best-time posting, ROI dashboard, human review.
4. Do I need a card?
No card for wishlist or to start trial.
1. How do plans differ?
Starter: solo, 1–2 profiles. Growth: 3–4 profiles, roles/approvals, advanced reporting. Scale: 5–25 profiles, multi-brand, white-label, SLA.
2. Are prices locked?
Yes—on invite acceptance, locked 24 months.
3. Can I change plans later?
Upgrade/downgrade anytime; pro-rated.
4. Taxes and invoices?
GST/VAT where applicable; tax invoices provided.
5. Refunds?
Not unless a money-back guarantee is stated.
1. How is the 30-day calendar built?
We analyze your site/socials, learn your voice, plan per platform.
2. Can I edit everything?
Yes—topics, cadence, captions, creatives, timing.
3. What formats are supported?
Statics, carousels, reels with feed preview.
4. Do you pick best post times?
Yes. You can override.
5. Accessibility, language, time zones?
Keyboard-friendly, alt-text prompts; UI English, captions multi-language; time-zone aware.
1. How do you learn my brand voice?
From your site, past posts, and your edits.
2. What’s human-in-the-loop?
Editors review key stages for tone and safety (eligible plans).
3. Can I override AI?
Always. You approve before publishing.
4. Do you train external models on my content?
No, unless you opt in.
5. Any automated decisions that affect access or price?
No. Suggestions only.
1. Which platforms are live?
Instagram, Facebook, LinkedIn, Google Business Profile. YouTube next.
2. How does OAuth work?
Scoped tokens. No passwords stored. Revoke anytime.
3. UTMs and GA4?
Yes—UTMs at publish; GA4 alignment.
4. Asset import?
Uploads supported. Drive/Dropbox connectors on roadmap.
1. How do you learn my brand voice?
From your site, past posts, and your edits.
2. What’s human-in-the-loop?
Editors review key stages for tone and safety (eligible plans).
3. Can I override AI?
Always. You approve before publishing.
4. Do you train external models on my content?
No, unless you opt in.
5. Any automated decisions that affect access or price?
No. Suggestions only.
1. What do you track?
Reach, impressions, engagement, clicks, saves, follower growth, link visits, UTMs.
2. Why can numbers differ from native apps?
API windows, attribution models, caching.
3. Do you suggest next actions?
Yes—“Repeat this,” timing windows, topic boosts.
4. Exports and white-label?
CSV/PDF exports; white-label on Scale.
1. Roles and approvals?
Viewer, Editor, Approver, Admin with audit trail.
2. Client approvals without full access?
Yes—share links or client seats.
3. Multi-brand/locations?
Workspaces per brand/location; shared templates.
4. Agencies and partners?
Supported. Multi-workspace + white-label; partner program available.
1. How is data secured?
TLS in transit, AES-256 at rest, RBAC, logs, ~35-day backups.
2. Where is data processed?
India/EU/US (per tenancy/failover). SCCs/UK addendum where required.
3. DPA and sub-processors?
DPA on request. Live list at /subprocessors.
4. Export/delete my data?
Yes—export in app; deletion per Privacy Policy.
5. Acceptable use?
No adult, weapons, gambling, illegal drugs, hate/extremism, fraud/MLM, unlicensed medical/finance, spam/scraping. Platform rules apply.
6. Support and uptime?
Email, in-app, WhatsApp (opt-in). 99.9% target. SLA on Scale.
Fit
1. Is Digibility for solos or teams?
Both. Start solo. Add roles as you grow.
2. What do I need to start?
Website URL, social handles. Brand kit optional.
3. Do I need marketing experience?
No. We propose. You approve.
4. Can I start with one profile?
Yes. Add more anytime.
Access
1. Why join the wishlist?
Invites in waves, private pricing, 24-month price-lock, early-access perks.
2. How are invites prioritized?
Readiness (profiles), fit (team/needs), start timeline.
3. What’s in the 14-day trial?
2 profiles, 12 AI posts, 30-day calendar, best-time posting, ROI dashboard, human review.
4. Do I need a card?
No card for wishlist or to start trial.
Pricing
1. How do plans differ?
Starter: solo, 1–2 profiles. Growth: 3–4 profiles, roles/approvals, advanced reporting. Scale: 5–25 profiles, multi-brand, white-label, SLA.
2. Are prices locked?
Yes—on invite acceptance, locked 24 months.
3. Can I change plans later?
Upgrade/downgrade anytime; pro-rated.
4. Taxes and invoices?
GST/VAT where applicable; tax invoices provided.
5. Refunds?
Not unless a money-back guarantee is stated.
Product
1. How is the 30-day calendar built?
We analyze your site/socials, learn your voice, plan per platform.
2. Can I edit everything?
Yes—topics, cadence, captions, creatives, timing.
3. What formats are supported?
Statics, carousels, reels with feed preview.
4. Do you pick best post times?
Yes. You can override.
5. Accessibility, language, time zones?
Keyboard-friendly, alt-text prompts; UI English, captions multi-language; time-zone aware.
AI
1. How do you learn my brand voice?
From your site, past posts, and your edits.
2. What’s human-in-the-loop?
Editors review key stages for tone and safety (eligible plans).
3. Can I override AI?
Always. You approve before publishing.
4. Do you train external models on my content?
No, unless you opt in.
5. Any automated decisions that affect access or price?
No. Suggestions only.
Integrations
1. Which platforms are live?
Instagram, Facebook, LinkedIn, Google Business Profile. YouTube next.
2. How does OAuth work?
Scoped tokens. No passwords stored. Revoke anytime.
3. UTMs and GA4?
Yes—UTMs at publish; GA4 alignment.
4. Asset import?
Uploads supported. Drive/Dropbox connectors on roadmap.
Onboarding
1. Migrate from Buffer/Hootsuite/Zoho Social?
Yes—brand kits, pillars, cadence.
2. How do I add brand rules?
Upload logo/colors/voice notes or link a brand guide.
3. 1:1 onboarding available?
Yes—trial and Growth/Scale.
4. Time to first post?
Connect and approve → within 24 hours.
Analytics
1. What do you track?
Reach, impressions, engagement, clicks, saves, follower growth, link visits, UTMs.
2. Why can numbers differ from native apps?
API windows, attribution models, caching.
3. Do you suggest next actions?
Yes—“Repeat this,” timing windows, topic boosts.
4. Exports and white-label?
CSV/PDF exports; white-label on Scale.
Teams
1. Roles and approvals?
Viewer, Editor, Approver, Admin with audit trail.
2. Client approvals without full access?
Yes—share links or client seats.
3. Multi-brand/locations?
Workspaces per brand/location; shared templates.
4. Agencies and partners?
Supported. Multi-workspace + white-label; partner program available.
Trust
1. How is data secured?
TLS in transit, AES-256 at rest, RBAC, logs, ~35-day backups.
2. Where is data processed?
India/EU/US (per tenancy/failover). SCCs/UK addendum where required.
3. DPA and sub-processors?
DPA on request. Live list at /subprocessors.
4. Export/delete my data?
Yes—export in app; deletion per Privacy Policy.
5. Acceptable use?
No adult, weapons, gambling, illegal drugs, hate/extremism, fraud/MLM, unlicensed medical/finance, spam/scraping. Platform rules apply.
6. Support and uptime?
Email, in-app, WhatsApp (opt-in). 99.9% target. SLA on Scale.
